DisputesI-003

Dispute I-003 - Order #0004

Read both sides, check the proof, then record a decision that is shared with both parties.

Escalated

Type: Wrong item - Qty: 10

Received 10 bags of Mortar 25kg instead of Tile Adhesive 20kg.

Delivery order and photos are attached below.

evidence

The wrong pallet was loaded at our warehouse. We can swap it within 2 days.

evidence

Order POD photos Chat history

Partial refund

Refund amount (RM)

Credit note

Reject claim

Request more information

Reasoning (shared with both parties)Issue decision

Adjustments only via agreement or this process. Logged in the audit log.